Frequently Asked Questions
What is your return policy? How do I exchange something?
Please see our return policy here; www.unisonhome.com/returns
Am I responsible for the cost of shipping a return?
Yes, shipping costs for returns or exchange are the responsibility of the sender unless due to an error on the part of Unison. We recommend using a carrier that utilizes tracking numbers or offers certified mail, as we will not be responsible for lost packages.
Unison merchandise that you purchase from locations other than this site will not be accepted. Unison merchandise purchased on this site cannot be returned under this policy to any other location. Additional limitations, surcharges, and restocking fees may apply to oversized items.
Can I make an order over the phone? Do you have a phone number?
Absolutely. Please call us at 1(877) 492-7960 and we will assist you with your order.
What are my payment options?
We accept Visa, MasterCard, Discover, American Express, and PayPal. Credit cards will be authorized at the time you submit your order and processed upon confirmation of stock availability and shipment.
Do you honor price adjustments?
If a price adjustment has been made within 7 days of your purchase, we will honor the new price and reimburse you for the difference. Please notify our Sales department at email@example.com with your date of purchase and the last four digits of your order number.
What if I want to cancel my order?
In order to make a change or cancel your order, please contact us immediately at firstname.lastname@example.org or call 1(877) 492-7960. We cannot make a change or cancel an order on weekends or federal holidays. Orders typically ship at 4pm each business day. Once a shipment has left our warehouse the purchase cannot be changed or cancelled.
Do you ship worldwide?
Yes, we are happy to ship internationally through United States Postal Service. Please contact us with your shipping address and a list of what you'd like to purchase, as shipping will be determined on size, weight, and destination.
Are they any exclusions to your promotions?
Promotional offers and coupons cannot be combined, any additional exclusions will be called out for specific promotions.
What do you do with the information I provide to set up an account?
What is your thread count?
Our cotton percale bedding has a 220-thread count. Our chambray cotton bedding has a 200-thread count and our Tiles bedding has a 250-thread count.
Am I supposed to want a higher thread count?
It is up to the individual. Our thread counts are dependent on the durability and quality of the fibers we use. This means that our bedding is very durable, soft and holds up to many washes.
Is your standard pillowcase the same size as a twin pillowcase?
Yes, our standard pillowcase measures 20x28 inches, sized to fit a twin pillow.
What is the difference between a standard and a queen pillowcase?
Our queen pillowcase measures 20x32 inches, four inches longer than the twin.
Do your duvets come with a duvet fill?
Our duvet covers and fills are sold separately. You can find our selection of down fills for sale here; www.unisonhome.com/bed/down-bedding.html
Do you offer fabric samples?
Having trouble deciding? You can contact us at 877.492.7960 or email us at email@example.com to order free swatches of most fabrics.
What is the best way to maintain the quality of my pillowcases and bedding?
Follow all care label instructions on each product, which will vary. Duvets and cases machine wash warm separately, tumble dry low heat, remove promptly, iron medium heat. For quilts we recommend machine wash cold separately, tumble dry low heat, iron medium heat, or dry clean. For throw pillow cases, we recommend machine wash cold separately, lay flat to dry, iron medium heat.
The zipper on the pillowcase has broken, or a snap on the duvet has a malfunction.
Although we use the highest quality zippers and snaps available, if there is indeed a product failure, we will gladly accept a return and either refund or send you a replacement of the item, depending on availability.