Frequently Asked Questions
What is your thread count?
Our cotton percale bedding has a 220-thread count. Our chambray cotton bedding has a 200-thread count and our Tiles bedding has a 250-thread count.
Am I supposed to want a higher thread count?
It is up to the individual. Our thread counts are dependent on the durability and quality of the fibers we use. This means that our bedding is very durable, soft and holds up to many washes.
Is your standard pillowcase the same size as a twin pillowcase?
Yes, our standard pillowcase measures 20x28 inches, sized to fit a twin pillow.
What is the difference between a standard and a queen pillowcase?
Our queen pillowcase measures 20x32 inches, four inches longer than the twin.
Do your duvets come with a duvet fill?
No, we only offer the duvet cover.
Do you offer fabric samples?
Having trouble deciding? You can contact us at 877.492.7960 or email us at firstname.lastname@example.org to order swatches of most fabrics. They are $1 a piece.
What is the best way to maintain the quality of my pillowcases and bedding?
Follow all care label instructions on each product, which will vary. Duvets and cases machine wash warm separately, tumble dry low heat, remove promptly, iron medium heat. For quilts we recommend machine wash cold separately, tumble dry low heat, iron medium heat, or dry clean. For throw pillow cases, we recommend machine wash cold separately, lay flat to dry, iron medium heat.
The zipper on the pillowcase has broken, or a snap on the duvet has a malfunction.
Although we use the highest quality zippers and snaps available, if there is indeed a product failure, we will gladly accept a return and either refund or send you a replacement of the item, depending on availability. We are not responsible for intentional or non-intentional misuse of an item which can cause breakage.
Can products be custom ordered in different colors or sizes?
We can make alterations or custom sizes for many of our products. Please call us at 877.492.7960 or email us email@example.com to discuss your order.
Do you ship worldwide?
Yes, we are happy to ship internationally through United States Postal Service. Please contact us with your shipping address and a list of what you'd like to purchase, as shipping will be determined on size, weight, and destination.
Where is your store and what are your hours?
Our store is now located at 1911 W. Division Street in Chicago. We are open Monday through Saturday 11-7pm and Sunday 12-6pm. Please visit our locations page for more information.
What is your return policy? How do I exchange something?
If any merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchange within 30 days of the date of purchase with receipt. Items sold at 50%+ off are final sale and non-refundable. Please use your packing slip to notate the reason for your return, or to list which item(s) you are requesting in exchange. All returns can be shipped to our Returns Department at 2000 W Fulton St, F-109, Chicago, IL 60612.
Please allow 2-3 business days for your return to be processed. Funds reimbursed to your credit card will take anywhere from 24-48 hours to show up in your account. We will confirm this transaction through email by sending you a copy of your credited receipt.
Shipping exceptions and surcharges apply for items marked oversized. Total shipping costs for orders including oversized items will be calculated per package. Expedited delivery is not available for oversized products and shipping restrictions may apply for delivery on weekends and federal holidays. We are unable to ship furniture, rugs or any item considered oversized to Hawaii, Alaska, Puerto Rico and Canada. Additional charges may apply to oversize items and special residential circumstances including remote locations not readily accessible. Please contact us at firstname.lastname@example.org or call 877-492-7960 for more details. Additional charges and processing fees may apply for redelivery, refusal of delivery, or change of address requests. It is the responsibility of the customer to check all merchandise once it is received to verify receipt of what was ordered and report any damages that may have occurred during shipment. Unison will assist with scheduling replacements once notified. After 30 days from the original delivery, however, Unison will no longer be responsible for merchandise shortages or unreported damages.
What if I want to cancel my order?
In order to make a change or cancel your order, please contact us immediately within 24 hours of placing your order at email@example.com or call 1(877) 492-7960. We cannot make a change or cancel an order on weekends or federal holidays. Once a shipment has left our warehouse the purchase cannot be changed or cancelled.
All exchanged or returned merchandise must be in original condition, and must be unwashed, unused, unaltered and accompanied by the original unisonhome.com sales receipt. Unison will not accept returns for goods that have been altered, mistreated or mishandled.
Am I responsible for the cost of shipping a return?
Yes, shipping costs for returns or exchange are the responsibility of the sender unless due to an error on the part of Unison. We recommend using a carrier that utilizes tracking numbers or offers certified mail, as we will not be responsible for lost packages.
Unison merchandise that you purchase from locations other than this site will not be accepted. Unison merchandise purchased on this site cannot be returned under this policy to any other location. Additional limitations, surcharges, and restocking fees may apply to oversized items.
What do you do with the information I provide to set up an account?
Can I make an order over the phone? Do you have a phone number?
Absolutely. Please call us at 1(877) 492-7960 and we will assist you with your order.
What are my payment options?
We accept Visa, MasterCard, Discover and American Express. Credit card transactions will be processed upon confirmation of stock availability, when your order is placed. Your credit card will be charged at the time you submit your order.
Do you honor price adjustments?
If a price adjustment has been made within 7 days of your purchase, we will honor the new price and reimburse you for the difference. Please notify our Sales department at firstname.lastname@example.org with your date of purchase and the last four digits of your order number.