Shipping

 

Standard Delivery

When you are ready to checkout, your shopping cart will reflect your total cost of items before shipping and tax. The shipping charge will be calculated based on the total cost of your order before tax and on your choice of shipping method. Insurance is included for orders up to $100 before tax. Signature required for orders over $500.

We ship via UPS Ground for most orders to the continental United States, Alaska, Hawaii and US Territories. See table below with shipping rates for orders shipped to the continental US. A $30 flat rate plus 10% of order total is charged for orders shipping to AK, HI and US Territories, these locations are also ineligible for free shipping promotions. Unison does not ship orders to P.O. boxes, an alternative physical address will be required to ship these orders via UPS. 

Standard Delivery Fee

Cost of Order (before tax)Shipping Amount
$0 - $25 to continental US only $7.95
$25.01 - $50 to continental US only $9.95
$50.01 - $100 to continental US only $14.95
$100.01 - $150 to continental US only $17.95
$150.01 - $200 to continental US only $19.95
$200.01+ to continental US only 10% of Order Total
All Orders to AK, HI, US Territories $30 Flat Fee + 10% of Order Total

Standard Delivery Time Frame

We ship in-stock items from our warehouse within 1-2 business days, unless otherwise indicated. Please allow 1-4 business days after ship date for deliveries to the continental United States via UPS Ground or USPS. Allow 5 business days after ship date for deliveries to Alaska, Hawaii and US Territories. See map below for standard ground shipping time frames.

Orders shipping to AFO/FPO addresses will ship via USPS Priority Mail, allow 2-3 business days after ship date. Delivery times for international orders will ship via USPS Priority Mail, allow 6-10 business days after ship date.

Orders placed on weekends or federal holidays will not be processed until the following business day. Our office hours are Monday-Friday 9:30am-6:00pm CST excluding federal holidays within the United States.

Tracking Information

When we ship your order, you will receive an e-mail with your tracking number. Use this number as a reference to track your order via www.ups.com or www.usps.com. If you have questions about your order, use our contact page or call us toll free at 877-492-7960.

 

 

  One Day

  Two Days

  Three Days

  Four Days

  Five Days

Oversized Delivery

Shipping exceptions and surcharges apply for items marked oversized. Total shipping costs for orders including oversized items will be calculated per package. Expedited delivery is not available for oversized products and shipping restrictions may apply for delivery on weekends and federal holidays. We are unable to ship furniture, rugs or any item considered oversized to Hawaii, Alaska, US Territories, or International. Additional charges may apply to oversize items and special residential circumstances including remote locations not readily accessible. Please contact us at info@unisonhome.com or call 877-492-7960 for more details.

Additional charges and processing fees may apply for redelivery, refusal of delivery, or change of address requests. The customer is responsible for verifying the item can be delivered through the desired building entry point and can fit in the room of choice. Oversized items must be immediately inspected before the freight carrier leaves with packing material. It is the responsibility of the customer to check all merchandise once it is received to verify receipt of what was ordered and report any damages that may have occurred during shipment. Any return shipping costs after delivery approval will be the responsibility of the sender.

Unlimited Flat-Rate Shipping on Furniture

Bundle your favorites for noticeable savings on furniture shipping and delivery by qualifying for unlimited flat-rate shipping fee within the continental United States. Flat-rate shipping tiers will apply for only products marked Oversized. See price chart below.

Oversized Delivery Fee

Cost of Order (before tax)Shipping Amount
$0 - $2,999 to continental US only 15% of Order Total
$3,000+ to continental US only $450 Flat Fee

Local Delivery Fee - Chicago

Local in-home delivery is available for furniture orders within 40 miles of our Chicago warehouse.

Cost of Order (before tax)Shipping Amount
$0 - $999 to shipping addresses within 40 miles of 60612 15% of Order Total
$1,000+ to shipping addresses within 40 miles of 60612 $150 Flat Fee

Basic Freight Delivery

In-stock oversized merchandise is delivered via freight carrier or UPS standard ground within 7 - 10 business days. Please note that some areas may take longer because of remote location. Deliveries are made to the door and an adult (18 years or older) may be required to accept delivery. It is the responsibility of the customer to move the merchandise inside your home or space. Consider upgrading to White Glove service (if available) if you prefer assistance getting merchandise into your home or space by the delivery service.

White Glove Delivery

White Glove freight delivery is available or required for certain products, as marked. Please contact us at info@unisonhome.com or call 877-492-7960 for more details on White Glove delivery availability. White Glove deliveries include freight carrier bringing merchandise into your home, placement in the room of your choice and removal of packaging. Please note that we do not support any wall mounting, plumbing or electrical wiring that may be required for your product. You will be contacted by our carrier 1-2 days before your delivery date to schedule an estimated time of delivery. Additional charges may apply to oversize items and special residential circumstances including remote locations not readily accessible.

Promotions

Unless otherwise noted, all free shipping promotions on unisonhome.com exclude furniture, rugs, and items marked oversized. Free shipping promotions exclude orders to Alaska, Hawaii and US Territories. Free shipping on furniture promotions include base shipping charges only and excludes white glove delivery.

Changes & Cancellations

In order to make a change or cancel your order at unisonhome.com, please contact us immediately, within 24 hours of placing your order, by going to our contact page or calling us at 877-492-7960. We cannot make a change or cancel an order on weekends or federal holidays. Once a shipment has left our warehouse, the purchase cannot be changed or cancelled.

International Shipping

We welcome international orders. Please email us at info@unisonhome.com and we will respond within 1-2 business days with a quote. Purchaser and/or recipient is responsible for all duties and/or customs imposed on all purchases from unisonhome.com shipped outside the United States in accordance with our Terms and Conditions. We use USPS Priority Mail to ship all international orders. Please allow 6-10 business days after ship date.

 
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