Customer Experience Associate

As the Customer Experience Associate at Unison you will be on the forefront of customer interactions, ensuring the ordering experience meets and exceeds their highest expectations. You will be tasked with providing personal shopping assistance, managing order processing and quality assurance, and problem solving customer questions or issues with creative solutions.

We are looking for an excellent communicator with a keen attention to detail and exceptional organization skills. Someone driven to exceed customer expectations and brings a positive attitude each and every day.

Duties and responsibilities:

• Provide timely and informative responses to customer inquires via email, phone, live chat and our in-person showroom. Evolve Unison customer experience and response time standards and drive our evolution into providing best-in-class customer interactions.
• Learn and maintain knowledge of the full Unison catalog including additional details around the origin, inspiration, vendor, product care, and packaging of each item. Collaborating with the merchandising team to improve our product offering and discover new opportunities based on customer feedback.
• Manage the end-to-end processing, quality assurance, and customer communication of Unison orders. Uncovering new opportunities to drive efficiency through the ordering process and presenting findings to the team.
• Partner with the fulfillment team to manage orders, customer shipping notifications, returns processing, and inventory availability. Proactively notifying customers of any updates.
• Assist with other office management and operational duties, as needed. As a small but growing retailer, Unison is searching for team members that have an all-hands-on-deck mentality.

Required Skills

• 2-3 years of experience in retail sales or customer service. Experience in a home goods/furniture, ecommerce, or start-up environment is a plus.
• Must have high school diploma or equivalent with strong written and verbal communication skills.
• Comfortable and confident with managing customer interactions via email, phone, live chat and our in-person showroom. Providing a personal and engaging touch to each customer touchpoint.
• Proficient computers skills and have the ability/willingness to learn new software imperative to the order management process.
• Possess an excellent attention to detail, positive attitude, and ability to work quickly and efficiently in a fast-paced environment.
• Maintain professional appearance and dependable reliability during hours of operation.

Work Schedule

Full Time position at 40 hours per week. Hours of operation are 8:30am-5:00pm Monday through Friday in our Chicago Headquarters.

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Fulfillment Associate

As the Fulfillment Associate at Unison you will have a critical role in the organization and fulfillment of every Unison product and package. You will help oversee quality assurance of incoming shipments and the seamless execution of daily operations in our warehouse. Most importantly, you will serve as the last point of contact before a customer receives a package, ensuring the customer experience meets and exceeds their highest expectations.

We are looking for a self-starter with a keen attention to detail and exceptional organization skills. Someone driven to exceed expectations and brings a positive attitude each and every day.

Duties and responsibilities:

• Learn and maintain knowledge of the full Unison catalog and the organization of each item in the warehouse. Ensuring the Unison warehouse is managed in an efficient, clean, and safe manner.
• Manage the end-to-end picking, packing, and shipping of Unison orders. Drive efficiency through the fulfillment process by maintaining fast and accurate order processing.
• Assist with the receipt, inspection, and stocking of inbound shipments. Perform quality assurance and provide product-specific insights that are reported to the merchandising team.
• Research and procure supplies and packaging materials, as needed. Maintain packaging standards to ensure secure delivery and provide insights into areas of improvement.
• Help manage ongoing inventory cycle counts and annual inventory process. Report on inventory discrepancies and defective or damaged items.

Required Skills

• 2-3 years of experience in warehouse or fulfillment center highly preferred.
• Must have high school diploma or equivalent with strong written and verbal communication skills.
• Possess an excellent attention to detail, positive attitude, and ability to work quickly and efficiently in a fast-paced environment.
• Experience with the Microsoft Office suite and have the ability/willingness to learn new software imperative to the fulfillment process.
• Must be able to lift 40 lbs. and capable of moving of heavy boxes and furniture. This position also requires the ability to be on your feet for long periods of time.
• Maintain professional appearance and dependable reliability during hours of operation.
• Experience in a home goods/furniture, ecommerce, or start-up environment is a plus.

Work Schedule

Full Time position at 40 hours per week. Hours of operation are 8:30am-5:00pm Monday through Friday in our Chicago Headquarters.

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