Careers
Unison designs and curates a selection of modern home furnishings, specializing in textiles distinguished by unique pattern and timeless quality. We believe good design integrates well in any home, complementing both modern and traditional interiors. What does it mean to stand in Unison? It’s where modern meets timeless, where originality and versatility come together, where good design merges quality with sustainability.
We are looking for intelligent, organized and creative people who are passionate about great design and customer experience to grow an exceptional team. We are located in Chicago with online retail and a direct to consumer catalog.
About Unison
From a partnership founded in 2006, we’ve grown into a community of customers, collaborators and team members who all share an affinity for timeless design.
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Our Digital Catalog
The Unison catalog showcases useful and beautiful items that can be used in diverse ways — whether to unify a space in your home or promote self expression.
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Inc. 5000 Honoree
As an honoree of the Inc. 5000, we are proud that the Unison team has been recognized as one of the fastest-growing private companies in the country.
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Available Positions:
Customer Experience Associate
As the Customer Experience Associate at Unison you will be on the forefront of customer interactions, ensuring the ordering experience meets and exceeds their highest expectations. You will be tasked with providing personal shopping assistance, managing order processing and quality assurance, and problem solving customer questions or issues with creative solutions.
We are looking for an excellent communicator with a keen attention to detail and exceptional organization skills. Someone driven to exceed customer expectations and brings a positive attitude each and every day. To apply, please email your resume to: careers@unisonhome.com.
Role + Responsibilities
- Provide timely and informative responses to customer inquiries via email, phone, live chat and our in-person showroom. Evolve Unison customer experience and response time standards and drive our evolution into providing best-in-class customer interactions.
- Learn and maintain knowledge of the full Unison catalog including additional details around the origin, inspiration, vendor, product care, and packaging of each item.
- Manage the end-to-end processing, quality assurance, and customer communication of Unison orders. Uncovering new opportunities to drive efficiency through the ordering process and presenting findings to the team.
- Partner with the fulfillment team to manage orders, customer shipping notifications, returns processing, and inventory availability. Proactively notifying customers of any updates.
- Assist with other office management and operational duties, as needed. As a small but growing retailer, Unison is searching for team members that have an all-hands-on-deck mentality.
Required Skills + Experience
- 2-3 years of experience in retail sales or customer service. Experience in a home goods/furniture, ecommerce, or start-up environment is a plus.
- Must have high school diploma or equivalent with strong written and verbal communication skills.
- Comfortable and confident with managing customer interactions via email, phone, chat and our in-person showroom. Providing a personal and engaging touch to each customer touchpoint.
- Proficient computers skills and have the ability/willingness to learn new software imperative to the order management process.
- Possess an excellent attention to detail, positive attitude, and ability to work quickly and efficiently.
- Maintain professional appearance and dependable reliability during hours of operation.
Schedule
Full Time position at 40 hours per week. Hours of operation are 8:30am - 5:00pm Monday through Friday in our Chicago Headquarters at 5480 N. Elston Avenue.
Bookkeeper + HR Assistant
As the Bookkeeper + HR Assistant at Unison, you will oversee the general accounting, along with being the primary lead with HR compliance and management of records. You will be tasked with recording and coding all invoices and executing statement reconciliations, along with maintaining filing and clerical handling. In addition, you will be the point person for staff and managers regarding HR policies and compliance. We are looking for an excellent communicator with keen attention to detail and exceptional organization skills.
Our ideal candidate is someone who can work independently and is a self-starter who also enjoys working in a close team environment. Furthermore, the individual must possess working knowledge of both basic accounting principles and HR matters. This position is Part Time with onsite requirement. To apply, please email your resume to: careers@unisonhome.com.
Role + Responsibilities
- Perform general accounting with QuickBooks Online: A/P, A/R, Bank and Credit Card Reconciliations, and Journal Entries.
- Monitor bank accounts for activity and funding. Prepare and execute domestic and international wires, cash deposits, and transfers.
- Record use taxes for the state and city. Provide reporting to Accounting Manager for filing.
- Prepare and execute bi-monthly company payroll via QuickBooks Online along with related State, Unemployment, and Federal Taxes.
- Record and monitor annual PTO, Health, and Transit Benefits.
- Ensure HR compliance with local, state, and federal regulations and ensure that HR policies are being applied consistently.
- Spearhead and maintain HR initiatives, including setting up a new retirement plan, and coordinating team training in partnership with management.
- Responsible for managing filing systems, supply requisitions, and handling of clerical functions.
- Provide administrative support to CEO and leadership team.
- Assist with companywide projects and operational duties, as needed. As a small but growing retailer, Unison is searching for team members that have an all-hands-on-deck mentality.
- Part Time position, onsite.
Required Skills + Experience
- Must have 3+ years of experience in Bookkeeping or Accounting.
- Knowledgeable and comfortable with HR matters.
- Experience with QuickBooks strongly preferred, but not required.
- Proficient in Microsoft Excel, including experience creating Pivot Tables and VLOOKUP function.
- Must have excellent verbal and written communication skills, along with strong attention to detail, positive attitude, ability to work quickly and efficiently in a fast-paced environment, with an entrepreneurial mindset.
- Experience in home goods/furniture, ecommerce, or start-up environment is a plus.
- Maintain professional appearance and dependable reliability during hours of operation.
Schedule
Part Time position at 24 hours per week. Hours of operation are 8:30am - 5:00pm Monday through Friday in our Chicago Headquarters at 5480 N. Elston Avenue.
Future Opportunities
We are always interested to hear from experienced professionals who would like to potentially join our team. If your experience doesn't align with any role we are currently hiring for, please feel free to send an email with your resume to careers@unisonhome.com to be considered for opportunities in the future.