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Returns + Exchanges

 


Standard Returns

Items may be returned for a refund within 30 days of purchase. Please use your packing slip to notate the reason for your return. All returns can be shipped to our Returns Department at 5480 North Elston Avenue, Chicago, IL 60630. If you have misplaced your packing slip you can download the return form below.

Download Return Form


Return shipping costs are the responsibility of the sender. We recommend using a carrier that utilizes tracking numbers as Unison is not responsible for lost or damaged packages.

When your items are received and verified to be in new condition, we will then process your return for the total amount of the merchandise. Please allow 3-5 business days for your return to be processed and credit to appear on your original form of payment if applicable. Unison will not accept returns that have been altered, mistreated, or mishandled. Items returned in an unacceptable condition will be subject to a 20% restocking fee. Unison will confirm this transaction through email by sending you a copy of your credited receipt, unless another format is requested.

Please open and inspect your order immediately upon receipt. If an item has arrived damaged or is defective, please contact info@unisonhome.com with your order number and a photo of the issue.


Oversized Items

For oversized items, please contact us at info@unisonhome.com or call 877-492-7960 within 5-7 days of your delivery to arrange a return. The item(s) must be returned within 30 days of delivery. It is the responsibility of the customer to check all merchandise once it is received to verify receipt of what was ordered and report any damages that may have occurred during shipment.

Please note that the return shipment cost is the responsibility of the purchaser. Furthermore, the original shipping cost may not reflect the actual cost of the return shipment particularly if shipped freight. Original shipping costs are non-refundable.

All items will be inspected upon return. An additional fee may be applied to items that are not returned in good condition or outside the stated time frame. No credits or exchanges will be issued if there is evidence of excessive wear and tear. Made-to-order items and special orders cannot be returned.